Service That Sets Us Apart
At Okuma Australia & New Zealand, customer support is fundamental to our business. With a dedicated team of 46 employees across Australia & New Zealand, we’ve built a culture where service comes first. In fact, over 90% of our workforce is focused on customer-facing roles, across sales, service, spare parts and applications/training.
Our customers benefit from:
Sales Support: Our specialists ensure customers choose the right CNC machine for their unique production needs.
Service Excellence: Highly trained technicians provide fast, reliable maintenance and troubleshooting to keep machines running at peak performance.
Applications & Training: We empower customers with hands-on training, Lunch & Learn sessions, tailored applications advice and 12-months unlimited applications support (for all new machine installations), helping them unlock the full potential of their Okuma CNC machines.
At the heart of our approach lies the Japanese philosophy, Monozukuri – “the art of making things better than ever.” This principle inspires our team to go beyond simply delivering machines—it drives us to continuously improve processes, enhance customer experiences, and ensure every solution we provide adds lasting value.
By continually investing in our employees, our customer service and embracing Monozukuri, Okuma Australia & New Zealand ensures that every machine we deliver is backed by unmatched expertise and ongoing support. Whether it’s a small workshop or a large-scale manufacturing plant, our customers know they can rely on us for guidance, training, and technical assistance throughout the entire lifecycle of their Okuma CNC machine.