Okuma is unlike other suppliers.  To prove it, we’re putting the facts on the workbench for you to judge what Okuma customers can expect from us in our charter of commitment. 

It’s the facts that prove the distinction.
1. 100% Okuma Japan Owned

We are a 100% owned subsidiary distributor. We are not a commission paid agent or a representative branch office of an overseas entity. If you deal with us, you get us.

2. Okuma Genuine Parts

We’re the only real builder of Machine and Control. If you buy Okuma, your spare parts and support will all be Okuma too.

3. Outstanding Field Service

Market research into our field service performance rated us as ‘outstanding’. As a customer, you stand to gain from our knowledge, skills and experience, and our desire to remain at the forefront of industry innovation.

4. $2.5M Spare Parts – On hand

At Okuma Australia, we have approximately $2.5 million worth of mechanical and electrical spare parts on-hand for when a customer is in need.

5. Machine & CNC Units

We build the machines and the CNC units. Customers know this is a great strength of Okuma. Nobody knows our machines better than us.

6. Repair Facilities Nationally

At every branch of our Australian and New Zealand operations, we have appropriate general repair facilities. A vast range of critical “exchange” machining centre spindles are held, instock, for immediate deployment and a clean room spindle repair centre is located in the Okuma Melbourne Technical Centre for the rebuilding of Lathe and Machining Centre Spindles.

7. 2500 Installs & Counting

The Okuma Liaison Office was established in Melbourne in 1973, soon after the first Okuma NC’s were delivered. Since then, we have installed over 2500 Okuma machines and we have the servicing, parts lists and build history for every one of them.

8. Excellent Delivery Record

Okuma has the most reliable delivery record in the industry by submitting beginning, middle or end of month shipment dates.

9. Protecting Foreign Currency Exchange

Okuma can protect the variation in the amount of foreign currency included in your machine price – at no additional charge, fees or commission. At Okuma, we’re committed to you as our customer.

10. Audited Annually

The Okuma Corporation in Japan owns 100% of the shares in Okuma Australia and Okuma New Zealand.  Both are registered companies and we are audited financially by KPMG and operationally by Okuma Japan, annually.

11. Exceptional Service & Support

We aim to respond to assistance calls from customers promptly. We offer this comprehensive diagnosis and advice phone call free of charge. If required, an onsite visit can be arranged at a mutually convenient time.

12. Okuma Guarantee

Okuma guarantees our machines and services when working with selected preaudited and proven quality suppliers under the Partners in Productive Expertise Alliance (P.I.P.E).

13. ANZ Compliance Standards

Okuma only deliver machines that are compliant with local Australian and New Zealand standards, as well as ensuring CE and EMC are adhered to.

14. Full Service & Training

Every branch of our Okuma Australia and New Zealand operation is a full service facility, with applications and training capacity available. At all our facilities we have factory trained engineers. Additionally, in Melbourne we have an Okuma resident factory engineer.

15. Highly Qualified Team

Okuma’s policy is to employ personnel qualified for the job they do. That goes for senior and financial management, sales, applications and services engineers.

16. Staff Loyalty Record

Okuma is committed to Australian jobs and staff retention. Our staff are permanent and average more than 12 years as an employee. We invest in our employees through various training programs allowing them to upskill and continue to learn.

17. Unlimited Training

We consider operator training paramount to your success.  We offer free unlimited training support for new machine installations for the first 12 months, as well as other ongoing programs, which is underpinned by our industry leading 24 months/4000 hours warranty on products and services.